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Refund Policy - JNB Studio Limited – Graphic Design and Digital Art

Refund Policy – JNB Studio Limited

Return and Refund Policy

Last updated: January 28, 2020

Thank you for shopping at Graphic Design and Digital Art Printing - JNB Studio Online Shop operated by JNB Studio Limited.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us (Graphic Design and Digital Art Printing - JNB Studio Online Shop operated by JNB Studio Limited).

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to JNB Studio Limited, Lukuli Rd, Buziga 6A.
  • Service refers to the Website.
  • Website refers to Graphic Design and Digital Art Printing - JNB Studio, accessible from https://www.jnbstudio.com, Online Shop available at https://jnb-studio.myshopify.com/
  • Goods (Products) refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Good(s) (Product(s)) from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 from the date on which You received the Good(s) (Product(s)) or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info(at)jnbstudio.com
  • By visiting this page on our website: https://www.jnbstudio.com/contact-us/
  • By phone number: +256708669633

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Good(s) (Product(s)) to be eligible for a return, please make sure that:

  • The Good(s) (Product(s)) were purchased in the last 14 days
  • The Good(s) (Product(s)) are in the original packaging

The following Good(s) (Product(s)) cannot be returned:

  • The supply of Good(s) (Product(s)) made to Your specifications or clearly personalized.
  • The supply of Good(s) (Product(s)) which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Good(s) (Product(s)) which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Good(s) (Product(s)) which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods (Products)

You are responsible for the cost and risk of returning the Good(s) (Product(s)) to Us. You should send the Good(s) (Product(s)) at the following address:

JNB Studio Apartments 6A Lukuli Link, Road, Buziga - Kampala, Uganda

We cannot be held responsible for Good(s) (Product(s)) damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Good(s) (Product(s)) or proof of received return delivery.

Gifts

If the Good(s) (Product(s)) were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Good(s) (Product(s)) weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, we will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info(at)jnbstudio.com
  • By visiting this page on our website: Contact page: https://www.jnbstudio.com/contact-us/
  • By phone number: +256708669633

You can also contact us using the form below:

  • Enter the NAMES that appears on your legal Documents (We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited email.)
  • We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited email.
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